Harringay Removals Terms and Conditions

These Harringay removals terms and conditions set out the basis on which our moving services are provided in the UK. By placing a booking, confirming an estimate, or instructing us to carry out work, the customer agrees to be bound by the terms below. These conditions are intended to create a clear understanding of what is included in the service, how charges are calculated, and what obligations rest with both the customer and Harringay Removals. They should be read carefully before any service is accepted, as they form the legal agreement for the work.

For the purposes of this document, references to “we”, “us” and “our” mean Harringay Removals, and references to “you” or “the customer” mean the person, business, or organisation booking the service. These terms apply to domestic and commercial removals, part-load transport, packing support, storage-related handling where agreed, and any additional services listed in a quotation or confirmed booking. If any service is not expressly included in writing, it is not part of the agreement.

We may revise these conditions from time to time to reflect changes in law, operating practice, or service structure. The version in force at the time of your booking will apply to that booking unless a different version is expressly agreed in writing. Nothing in these terms affects your statutory rights as a consumer where applicable.

Booking process begins when you provide the details needed for us to assess the move, such as the collection and delivery addresses, access conditions, inventory size, item types, dates, and any special handling requirements. Quotes may be based on information supplied by the customer, an inspection, photographs, video survey, or a combination of these methods. Any estimate is only valid on the basis of the information provided and may change if the actual work differs materially from the description given.

Once the quote is accepted, the booking is only confirmed when we acknowledge it in writing and, where required, receive any deposit or booking fee requested. A confirmed booking secures our services for the agreed date and time, subject to circumstances beyond our control. The customer is responsible for checking that all details on the booking confirmation are accurate, including addresses, dates, access notes, and any items requiring special care.

If the scope of the job changes before the moving date, the customer must notify us as soon as possible. Examples include additional rooms, extra floors, larger or heavier items, restricted parking, lift unavailability, dismantling or reassembly requirements, or delayed completion at the property. We reserve the right to revise the quotation, allocate extra staff or vehicles, or adjust the schedule where necessary to complete the service safely and lawfully.

Payments must be made in accordance with the prices, deposit requirements, and timelines stated in the quotation or booking confirmation. Unless otherwise agreed, any deposit or advance payment is non-refundable except where cancellation rights provided in these terms or by law apply. Final payment is due on completion of the service or on the date specified in the invoice, whichever is earlier. We may require cleared funds before unloading, before release of goods, or before any additional services are performed.

All prices are stated in pounds sterling and may be subject to VAT where applicable. Charges may include labour, vehicle use, fuel, packing materials, waiting time, parking, tolls, congestion charges, storage handling, disposal costs, or other agreed extras. Where the move takes longer than anticipated because of circumstances outside our control or because the customer has provided incomplete information, additional charges may apply at the rates notified to you. Any unpaid sums may be pursued through lawful debt recovery procedures.

Late payment may result in interest and recovery costs being charged to the extent allowed by the Late Payment of Commercial Debts legislation or other applicable law. We also reserve the right to suspend delivery or withhold services if payment is overdue, if card verification fails, or if we reasonably believe that a payment method may be invalid. Any set-off or deduction by the customer is not permitted unless agreed in writing or required by law.

You may cancel or reschedule a booking by providing notice in writing. Cancellation charges depend on the amount of notice given and any costs already incurred by us, including staff allocation, vehicle reservation, administration, packing materials, or third-party fees. If you cancel close to the moving date, the deposit may be retained and further reasonable charges may be due where we have suffered loss that cannot be avoided. This is standard for UK removal services where resources are arranged in advance.

We may also cancel or postpone a job if we are unable to perform it safely, lawfully, or in accordance with the agreed terms. This may happen where access is blocked, information has been materially misstated, payment terms have not been met, severe weather or traffic disruption prevents safe operation, or circumstances beyond our reasonable control make performance impracticable. In such cases, we will seek to contact the customer as soon as reasonably possible and may offer an alternative date where feasible.

Where a booking is postponed by mutual agreement, any new date remains subject to availability and updated pricing if the scope of work or operating costs have changed. If the customer delays the move after our arrival or causes the service to be interrupted, waiting charges, abortive visit charges, or storage-related charges may apply. Customers are responsible for ensuring that they are ready for the move at the agreed time and that the premises can be accessed without avoidable delay.

Liability is limited to the extent permitted by law. We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are appropriately packed and declared, unless we have agreed to pack them ourselves. Fragile, valuable, antique, electrical, glass, and sentimental items should be clearly identified. Unless otherwise agreed in writing, we do not accept responsibility for the condition of items that are inadequately packed by the customer.

We are not liable for loss or damage caused by matters outside our reasonable control, including but not limited to defective packing, inherent vice, pre-existing damage, wear and tear, moisture, temperature changes, vermin, delays caused by traffic or road closures, and instructions given by the customer against our advice. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

If damage or loss is alleged, the customer must notify us in writing within a reasonable time and provide details sufficient to investigate the claim. Where applicable, the customer must keep the goods and packaging available for inspection. Our liability, where established, may be limited to repair, replacement, or monetary compensation up to the value proven and subject to any agreed insurance terms, exclusions, and excesses. Claims will not normally be accepted for indirect loss, loss of profit, or consequential damage unless required by law.

The customer must ensure that all items to be moved are disclosed in advance, that property entrances and internal routes are reasonably clear, and that legal parking or loading arrangements are available unless we have agreed to arrange them. The customer should protect floors, walls, and fixtures where sensitive surfaces may be at risk, unless protection is expressly included in the service. Keys, access codes, and instructions should be supplied only to authorised personnel and with the necessary permissions.

The customer must not include prohibited, dangerous, illegal, or contaminated goods in the move unless we have expressly agreed and confirmed lawful handling arrangements. Examples include explosives, firearms, unlabelled chemicals, asbestos-containing materials, clinical waste, gas cylinders, perishable waste, and items that are likely to endanger staff or other property. If such items are discovered, we may refuse to transport them, isolate them if safe to do so, or suspend the job pending further instructions.

Any item that requires specialist handling, decommissioning, dismantling, disconnection, or certification must be identified in advance. We are not responsible for disconnecting gas, water, or electrical fittings unless specifically agreed and lawfully permitted. The customer warrants that they have the right to instruct the move, that the goods are owned by them or that they have authority from the owner, and that moving the goods will not breach any legal duty, tenancy condition, or third-party right.

Waste regulations are an important part of our removals and clearance-related work. Where waste is generated during a move, including packaging waste, damaged goods, or items the customer asks us to remove for disposal, such waste will be handled in accordance with applicable UK waste law, including the Environmental Protection Act 1990 and the Duty of Care requirements. We will only transport, dispose of, or arrange transfer of waste where it is lawful to do so and where the nature of the waste has been correctly identified.

Customers must not conceal hazardous waste or mix it with general household or commercial waste. If waste is provided for removal, the customer must tell us what it is, how it has been stored, and whether it contains any hazardous or regulated materials. We may refuse to move waste that is not properly described, is unsafe to handle, or requires a licence or specialist carrier that we do not hold. Where required, we may ask for additional declarations or refuse collection entirely.

Any waste transferred to us will be managed through appropriate licensed facilities or lawful disposal routes. We may issue or retain transfer notes, records, or other documentation where required. The customer acknowledges that illegal dumping, fly-tipping, or improper disposal is prohibited and may result in civil or criminal liability. If the customer asks us to dispose of items, they confirm that they have the right to do so and that the items are not subject to separate restrictions, recall procedures, or ownership disputes.

Where insurance cover is offered or arranged, the terms of that cover will be stated separately and may include limits, exclusions, and reporting obligations. Customers are encouraged to review whether their own contents insurance or property insurance provides adequate protection during the move. Any insurance-related claim must comply with the relevant policy conditions as well as these terms. The existence of insurance does not create wider liability than is set out here.

We will use reasonable skill and care in handling goods, loading vehicles, and operating equipment. However, the customer accepts that some wear, scuffing, minor cosmetic marking, or incidental movement may occur during a normal removal process, particularly where property access is narrow or furniture is large. We will act proportionately and safely, but we are not obliged to perform any task that we reasonably believe could damage goods, property, or personal safety.

If access conditions differ from those described at booking, or if our team cannot complete the work safely because of obstructions, unsafe stairs, insufficient parking, inadequate lifting space, or other site-related issues, we may adapt the service, charge additional time, or withdraw from the job. In such circumstances, the customer remains responsible for payment for work already carried out and for any reasonable costs arising from the failed or delayed attempt.

We may subcontract parts of the service to qualified third parties where necessary, while remaining responsible for the service we have agreed to provide, subject to these terms. Any third party used will be expected to comply with relevant safety, legal, and operational standards. However, no subcontracting arrangement creates a direct contract between the customer and the subcontractor unless expressly stated in writing.

Governing law and jurisdiction: these terms, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere within the UK. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these conditions limits any rights that cannot be excluded under applicable consumer protection, transport, or waste legislation. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Harringay Removals service terms and agree that they represent the complete agreement between the parties, unless varied in writing by an authorised representative of the business.